Our mission &
onward
Case Studies
During 2004-2008, John created a new specialty lines insurance carrier for a Lloyds of London syndicate. This is a property carrier which engages in business in all 50 US states. His work resulted in the hiring and training of insurance professionals plus the implementation of IT, systems and products. In addition, John increased sales by appointing wholesale and retail distributors.
The result was that this carrier was profitable within one year … a satisfactory state that continued throughout John’s four year tenure and beyond. The resulting GWP was $35M per year with an adjusted loss ratio under 15%.
This five year, very worthwhile effort not only restored a troubled northeastern regional specialty lines carrier to profitability, but in addition, John’s actions also resulted in enhanced market penetration into new state territories. John led the company to expand the product line and use renewal rights agreements to acquire immediate premium and leverage a large network of retail agency distributors.
As a result, this company grew in size from $40M annual GWP to over $200M in annual GWP in five years and returned healthy profits to its third party capital investors.
John and his team completed a thorough six sigma process mapping for one of Canada’s largest property & casualty insurance carriers. This carrier had been plagued by poor claim experience service.
As a result of their analysis, John’s team identified several areas of deficiency and designed two maturity models. The implementation of these models resulted in great improvements in both claims as well as underwriting.
This interesting project included performing detailed process mapping, streamlining business processes and the modernization of old technologies prior to implementing a customized Salesforce CRM for a large, national managing general agency.
This solution was deployed in under 18 months, under budget and provided real-time sales and opportunity metrics to over 1000 agents doing business with the company.
This project illustrates the tough decisions that an apparently successful company with scale, large market penetration and impressive annual premium revenue must make. John’s careful analysis and recommendations guided them through this process. A regional property & casualty insurance company was concerned that their network of retail agencies was actually too large and too expensive to support. They wanted insight into how to best maximize their distribution of independent sales agents while minimizing the amount of annual premium they would non-renew. A sophisticated economic model was created by John and his team and an analysis of the portfolio resulted in significant revelations.
This company was able to reduce their distribution network from over 1500 independent agencies to nearly 500 while at the same time minimizing the loss of significant premiums.
